Bracebridge Sedation Dentistry
Gravenhurst — Muskoka — Ontario — Canada Areas

Reopening Office for Regular Care: May 31, 2020

Dear Patients,

We are pleased to announce that starting on June 1st we will initiate a progressive reopening of our dental office. In keeping with guidelines from Public Health Ontario, the Royal College of Dental Surgeons of Ontario and our provincial government, we're moving forward with our recovery plan. We're focusing on gradually expanding clinical services while minimizing the risk of transmission through infection control, enhanced office upgrades and protocols, and physical distancing principles.

Here's what we are doing:

• Extending in-person appointments beyond emergency/urgent services. This includes but is not limited to routine examinations, cleanings, x-rays, fillings, extractions, implants, root-canal therapy, orthodontics, crown and bridge, and cosmetic dentistry. This will be a gradual progression over the next few weeks.

• Continuing with telephone screening prior to your appointment – You will be communicating with our front desk staff prior to being scheduled for an appointment. Walk-ins are not permitted prior to triaging via telephone.

• Managing risk through COVID-19 risk assessment - This will be implemented with staff and providers as well as before each visit with patients.

• Implementing a universal mask policy for all in-person appointments. Patients are required to bring their own mask when they come to the office.

• Limiting the number of people coming into the office.

• Limiting capacity in our waiting rooms and other office spaces to facilitate physical distancing.

• Rigorously cleaning and disinfecting clinical and public spaces.

• Installing physical barriers in some areas of our office.

• Installing HEPA air purifiers throughout the office to filter 99.97% of microscopic airborne particles (germs, allergens, and odours).

We need your help to expand our services in a safe way. Here's what we need you to do:

• Wear a mask or other face-covering to your scheduled appointment. If you forget to bring your own mask or face-covering you can purchase a mask on arrival at reception.

• Come to your appointment alone. If required, you may be accompanied by one caregiver or one parent where the patient is a minor.

• Comply with pre-visit COVID-19 screening. Work with our staff and Public Health screening guidelines to keep our patients and staff. You will receive instructions when your appointment is confirmed.

• Cleanse your hands upon arrival and departure, and after touching common surfaces or using the washroom.

• Follow signs and direction from our staff regarding room capacity and physical distancing.

• Don’t wait to address your dental health issues. Our clinic remains open and our primary care providers are here to help you.

We ask for your patience and understanding during this transition. We will be starting to offer routine care again; however, there may be some wait time before you can be scheduled due to the backlog of appointments.

If your appointment was postponed due to the office closure or if you had previously called the office for emergency, urgent, or non-urgent care, we will be in touch shortly to schedule you for your next appointment.

We look forward to seeing you soon.

Best wishes,

Dr. Mousavi and the Bracebridge Dental Care team

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